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MotioPI Frequently Asked Questions

Here is a list of frequently asked question related to MotioPI™.
If you do not find your answer listed here, please email us at pi-support@motio.com.

What is MotioPI?™
MotioPI™ is a free Java-based application designed for IBM Cognos BI administrators. It gives you insight into your Cognos environment in a lightweight, easy to use application launched from Motio™'s website or from your desktop.

How does MotioPI™ launch?
MotioPI™ is launched using Java's WebStart technology. When you click on the link, WebStart downloads the files from Motio™'s webserver to your machine. From there, it runs just like any other Java desktop application.

What do I need to run MotioPI™?
To launch MotioPI™, you need Java WebStart, which comes pre-packaged with Java's JRE(1.4.2 and later) or downloaded individually. To run MotioPI™, you need JRE 1.6 (1.6.0_10+) or later.

For more information on running WebStart applications, including how to run applications in offline mode, you can visit this article.

What credentials do I need to run MotioPI™?
Because MotioPI™ queries Cognos for various objects, such as user access and configuration settings, a login with administrative capabilities is required to connect to your Cognos instance.

What happens to the credentials once they are entered?
MotioPI™ stores the credentials in a small encrypted file on your disk. This information is saved so that the user can select from a list of previously-accessed instances without having to provide credentials. This file can be found in the Application Data folder (C:\Documents and Settings\<userid>\Application Data\Motio PI on Windows machines.).

What versions of Cognos do you support?
We support 8.3, 8.4, and Cognos 10. We will continue to support new versions of Cognos
when they are made GA.

When trying to launch MotioPI™, I get the following exception: "FailedDownloadException: Unable to load resource: http: //www.inmotio.com/investigator/8.x/MotioPI.jnlp"
This typically happens when you are behind a Proxy Server/Firewall.   Launch the Java Control Panel, on the General Tab click on the button: "Network Settings...", from there you can configure your proxy settings.

I have registered my name and I didn't get a link to download the MotioPI™ software.
We apologize, sometimes the spam filters will filter out our registration emails. If you still can not find our registration success email please feel free to email us at pi-support@motio.com and we will be more than happy to complete the registration process.

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